Thursday, November 5, 2015

Intranet Satisfaction Survey

In August of 2015 March of Dimes formed an intranet champions group to identify areas for improvement.  The group consisted of 3 staff members from our HQ and 8 from our "field" (staff NOT in the HQ).  After several brainstorming sessions it was decided that a user survey would be helpful in validating identified changes, and to bolster the business case for budget to design & implement those changes (apart from Interact support costs and staff salary, our standard operating budget for the intranet is $0). Our communication plan began in October with a blog post to staff which included:
  • a poll for them to help select a mission statement for the intranet
  • an introduction of the champion team
  • the announcement of a November satisfaction survey
In November we launched the satisfaction survey on our intranet, which included a homepage announcement and a banner (built in 5 minutes on canva.com!).  The banner will remain active on the site until Dec 1st, although the announcement would likely only stay on the homepage for 2-3 days before being pushed off by newer content.    Because our intranet is our primary vehicle for communication, no emails will be distributed to alert staff of the survey.

My goal is to update this post at the conclusion of the survey and share our results - good, bad and ugly!





Announcement

Title: dimension Needs Your Feedback

As part of our continued path of improvement, we invite you to participate in a Foundation-wide dimension intranet satisfaction survey.

All staff are invited to participate in our anonymous survey to let us know what you like, and where we can improve.  The survey will be available until December 1st, and will take approximately 5 minutes to complete.

After analyzing the results, we will communicate both the findings and our action plan.  It is only through transparent accountability that we will realize our organizational potential and build a great place for us all to work.

The goal of dimension is to effectively communicate and engage staff with current resources and information in a collaborative environment while supporting a foundation-wide culture change to bridge the distance between departments, offices and employees.



Survey Questions

  1. The homepage has relevant information to help me be more effective in my job 
  2. I can easily determine when new content is added or updated
  3. I am aware of what information and resources are available
  4. The intranet is well organized to provide quick answers to my questions
  5. When using the intranet, how easy is it to find the information you need?
  6. Navigating the intranet is simple and intuitive from an end user perspective
  7. I can easily find the information I am looking for using navigation at the top of the site, and the links on the left side of the page
  8. I can easily find the information I am looking for using the search feature
  9. I typically use the search function before I try to manually navigate to content
  10. Content is up-to-date and relevant for my needs
  11. When I have an idea for new content, it is clear who manages each section of dimension and who to submit the request to
  12. Help Desk tickets related to the intranet are responded to in a timely manner
  13. Questions posted on pages of the site, and forums, are answered in a timely manner
  14. Which of the following items describes your use of the discussion forums
    1. I feel comfortable posting a question
    2. I am confident my questions will be answered promptly
    3. I enjoy reading the forums
    4. I use the forums to search for answers to questions others have asked
    5. I am not comfortable posting a question
    6. I would rather email, call or Jabber someone
  15. If offered, I would attend training to better understand how to use functions of the site such as search, forums, blogs, page comments, etc.
  16. If offered, I would attend training on the organization of the site, and where to go to find the information I need.
  17. My preferred style of training would be
    1. Self-paced course
    2. Video tutorial
    3. Live webinar
    4. In-person
  18. How could we improve dimension
    1. Make it easier to find information by improving the site navigation
    2. Allow more personal information to be added
    3. Increase participation by senior management in social tools (forums, comments, Kudos, blogs, etc)
    4. Make it easier to upload documents
    5. Make it easier to share documents with others
    6. Develop more training
    7. Improve readability and overall quality of content
    8. Use more images and videos to make the site less text heavy
    9. Offer engaging activities
    10. Develop mobile access capabilities
    11. Provide an off-topic (water-cooler) discussion forum, for conversation that are less business focused
    12. Develop a subscription tool to send peronalized emails of what has changed on dimension
    13. Make the site more fun
  19. List the top 3 things you would like to see changed and how you would change them
  20. What type of information do you find the most valuable on the homepage?
    1. Announcements
    2. Application shortcuts
    3. Staff highlights (promotions, new hires, etc) 
    4. Forums
    5. Blogs
    6. Upcoming events
    7. Kudos (employee recognition tool)
    8. Timeline (aka Activity Feed)
    9. Recently added/updated content
    10. Quote of the day/week
    11. Poll of the day/week
  21. What is your overall level of satisfaction with the intranet
  22. How often do you typically visit the intranet?

35 comments:


  1. This blog is really awesome thus i need more number of information and it is very useful and very clear to understand.


    Java-training institute in Chennai

    ReplyDelete
  2. This comment has been removed by the author.

    ReplyDelete
  3. Conducting an intranet satisfaction survey is such a big help for those who have just started their intranets. Through the survey results one can know how their intranet is doing and provide a couple of changes in order to suit their employees' needs (reasonable ones) ad hence for the betterment of the intranet as a whole. Here is another article about intranet satisfaction surveys: http://www.simpplr.com/blogs/2016/08/conducting-an-annual-intranet-satisfaction-survey/. Give it a peek!

    ReplyDelete
  4. Good one, very informative.. thanks for sharing your views and ideas.. it is very useful to me.. thanks once again.

    Java Training in chennai

    ReplyDelete
  5. Hi, i really enjoyed to read your article.. i got clear idea through your views and ideas.. thanks for sharing your post..


    PHP Training in chennai | Dot Net Training in chennai

    ReplyDelete
  6. I appreciate your efforts because it conveys the message of what you are trying to say. It's a great skill to make even the person who doesn't know about the subject could able to understand the subject . Your blogs are understandable and also elaborately described. I hope to read more and more interesting articles from your blog. All the best.

    Java training in Chennai | Java training institute in Chennai | Java course in Chennai

    Java training in Bangalore | Java training institute in Bangalore | Java course in Bangalore

    Java online training | Java Certification Online course-Gangboard

    Java training in Pune

    ReplyDelete
  7. I am really very happy to find this particular site. I just wanted to say thank you for this huge read!! I absolutely enjoying every petite bit of it and I have you bookmarked to test out new substance you post.
    Python training in bangalore
    Python course in pune
    Python training in bangalore

    ReplyDelete
  8. This is most informative and also this post most user friendly and super navigation to all posts... Thank you so much for giving this information to me.

    rpa training in chennai
    rpa training in bangalore
    rpa course in bangalore
    best rpa training in bangalore
    rpa online training

    ReplyDelete
  9. We are a group of volunteers and starting a new initiative in a community. Your blog provided us valuable information to work on.You have done a marvellous job!
    python interview questions and answers
    python tutorials
    python course institute in electronic city

    ReplyDelete
  10. Here is the list of best blockchain companies with reviews & ratings. Pick the best blockchain developer for services to blockchain companies.

    ReplyDelete
  11. Such a great word which you use in your article and article is amazing knowledge. thank you for sharing it.

    Softgen Infotech is a leading training institute for all kind of the Best Python Training in Bangalore with real-time experienced trainers with 100% Placement Assistance.

    ReplyDelete
  12. your website is awesome...
    https://www.acte.in/angular-js-training-in-chennai
    https://www.acte.in/angular-js-training-in-annanagar
    https://www.acte.in/angular-js-training-in-omr
    https://www.acte.in/angular-js-training-in-porur
    https://www.acte.in/angular-js-training-in-tambaram
    https://www.acte.in/angular-js-training-in-velachery

    ReplyDelete
  13. really it is informative blog keep sharing on..


    https://www.acte.in/angular-js-training-in-chennai
    https://www.acte.in/angular-js-training-in-annanagar
    https://www.acte.in/angular-js-training-in-omr
    https://www.acte.in/angular-js-training-in-porur
    https://www.acte.in/angular-js-training-in-tambaram
    https://www.acte.in/angular-js-training-in-velachery

    ReplyDelete
  14. I just got to this amazing site not long ago. I was actually captured with the piece of resources you have got here. Big thumbs up for making such wonderful blog page!
    AWS training in chennai | AWS training in annanagar | AWS training in omr | AWS training in porur | AWS training in tambaram | AWS training in velachery

    ReplyDelete
  15. I’m posting here because I’m on the look out for an entirely new solution/plugin for optimizing articles. INK for All was pointed out by a journalist. It is a complete text editor with a wp plugin so you can easily upload your content for publishing. Also helps with SEO. Have you ever used INK? I'm considering getting it here: https://seo.app/uWnq4gBhZ

    ReplyDelete
  16. Good Post! , it was so good to read and useful to improve my knowledge as an updated one, keep blogging.After seeing your article I want to say that also a well-written article with some very good information which is very useful for the readers.
    Angular js Training in Chennai

    Angular js Training in Velachery

    Angular js Training in Tambaram

    Angular js Training in Porur

    Angular js Training in Omr
    Angular js Training in Annanagar

    ReplyDelete
  17. This post is very amazing and i have enjoyed reading it. it is very informative and written in a really precise way. I would recommend it to my network to read such a great blog. Keep Blogging!
    IELTS Coaching in chennai

    German Classes in Chennai

    GRE Coaching Classes in Chennai

    TOEFL Coaching in Chennai

    Spoken english classes in chennai | Communication training

    ReplyDelete
  18. your blog' s design is simple and clean and i like it. Your blog posts about Online writing Help are superb. Please keep them coming. Greets!

    Best Tableau Training Institute in Pune
    Apache Spark Training Institute in Pune

    ReplyDelete
  19. Are you having problem in learning new skills or confused to choose between right Passion . So don't worry we are here because our institution is offering CS executive classes and a free of cost CSEET classes. So what are you waiting for contact us or visit our website at https://uniqueacademyforcommerce.com/

    ReplyDelete
  20. Thanks for sharing the information. It is very useful for my future. keep sharing
    Hindi Song Lyrics

    ReplyDelete
  21. Download BITFINEX Mt4: A Complete Solution For Your Forex Trading.

    ReplyDelete
  22. Here Is A Review Of AVATRADE REVIEW . We Look At The History Of The Broker, Their Website, Platform, Trading Conditions, And Bonuses.

    ReplyDelete